Terms of Service

Last updated: 17 September 2026

1. Who we are

Recalld is operated by Bit Robotics Ltd, a company registered in England and Wales under company number 11680576, with its registered office at 13 Freeland Park Wareham Road, Lytchett House, Poole, Dorset, England, BH16 6FA, United Kingdom ("Recalld", "we", "us"). You can reach us at support@recalld.ai.

These terms form the agreement between you and Bit Robotics Ltd for your use of the Recalld service. By creating an account or using the service you agree to them. If you are using Recalld on behalf of a company, you confirm you have authority to bind that company, and "you" means that company.

These terms apply to all customers regardless of where they are located. They are the whole agreement between you and Bit Robotics Ltd about the service. Any terms in a purchase order, vendor form or other document you send us are rejected and have no effect, even if we sign or accept that document.

2. The service

Recalld is a memory layer for AI agents: an API, dashboard, MCP server and chat application that store content you send us, extract facts from it, and return relevant memory on request.

Recalld runs as independent regional deployments (the EU region and the US region). Accounts, API keys and stored data belong to one region and are never shared or moved between regions.

3. Accounts and API keys

• You must provide accurate account information and keep it up to date.
• API keys are secrets. Keep them confidential and do not publish them. You are responsible for all activity under your keys until you revoke them or tell us they were compromised.
• You must be at least 18 years old, or the age of majority where you live, to open an account.

4. Acceptable use

You agree not to:

• use the service for anything unlawful, or store content you have no right to process or that infringes third-party rights;
• attempt to gain unauthorised access to the service, other customers' data, or our infrastructure;
• circumvent rate limits, usage metering or plan restrictions;
• resell or white-label the service without our written agreement;
• use the service to process biometric, genetic, health or payment card data;
• use the service in a way that degrades it for other customers.

We may apply rate limits and fair-use safeguards to keep the service reliable for everyone.

5. Your content

You own the content you send to Recalld and the memory derived from it. You grant us the rights needed to store and process that content solely to provide the service. We do not use your content to train machine-learning models, and we do not permit our sub-processors to do so.

Where the content you ingest contains personal data about your own users, you are the data controller and we act as your processor under our Data Processing Agreement, which forms part of these terms. You are responsible for having a lawful basis to send us that data. Our Privacy Policy explains how we handle personal data about you as an account holder.

6. Responsibility for content

You confirm that you have all rights, licences and permissions needed to send us your content and to have it processed as described in these terms, and that doing so does not infringe any third-party rights or applicable law.

You will defend and indemnify us against any third-party claim, and the reasonable costs and damages arising from it, to the extent it arises from your content or from your use of the service in breach of these terms.

If we receive a credible notice that content in your account infringes someone's rights, we may remove that content or suspend the affected account, and will notify you where the law allows. Notices can be sent to support@recalld.ai.

7. Plans, credits and billing

• Paid plans are billed through our payment provider, Stripe. We never see or store your full card details.
• Usage is metered in credits, consumed per request as described on the pricing page. Credits have no cash value and are not transferable.
• You can cancel or downgrade at any time from your account. The change takes effect at the end of the billing period you have already paid for. Until then you keep your current plan and credits. No refund is made for the remaining period.
• Upgrades take effect immediately and are charged pro rata for the rest of the current billing period.
• Unused monthly credits do not carry over to the next billing period.
• If you delete your account, we cancel your subscription and refund the part of the current period's subscription fee that corresponds to your unused credit allowance. On an annual plan, months not yet started are refunded in full. Credit top-ups are not refunded.
• We may change prices with at least 30 days' notice. Changes apply from your next billing period.
• Except as set out above or required by law, fees are non-refundable.

8. Third-party model providers

Recalld uses large-language-model and embedding providers to process your content, as listed on our sub-processor page. If you bring your own provider key (BYOK), calls made with that key are governed by your own agreement with that provider, and that provider is not our sub-processor.

9. Availability and changes

We aim to keep the service available and stable, but we do not guarantee uninterrupted operation unless we have agreed a service level with you in writing. We may add, change or withdraw features, and we will give reasonable notice of changes that materially reduce the service. Features labelled beta or preview may change or be removed at any time.

10. Intellectual property

We own the Recalld service, software, documentation and branding. These terms do not transfer any of that to you. If you send us feedback or suggestions, we may use them without obligation to you.

11. Suspension and termination

• You can stop using the service and delete your account at any time from your account settings. Deletion permanently erases your stored memory, as described in the Privacy Policy.
• We may suspend or terminate your access if you materially breach these terms, if required by law, or if your use creates a security or operational risk. Where reasonable, we will notify you and give you a chance to fix the problem first.
• We may also end your account for any other reason by giving you at least 30 days' notice by email. If we do, we will refund the subscription fees you have prepaid for the period after your account ends, and any unused credit top-ups.

12. Disclaimers

The service is provided "as is". Output produced with the help of language models can be inaccurate or incomplete; you are responsible for how you use it. To the fullest extent permitted by law, we exclude all implied warranties, including fitness for a particular purpose.

13. Liability

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, data, goodwill or business, however arising. Our total liability to you under or in connection with these terms or the service, whether in contract, tort (including negligence) or otherwise, is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim and £100.

14. Changes to these terms

We may update these terms from time to time. For material changes we will give you at least 14 days' notice by email or through the dashboard before they take effect. Continuing to use the service after that means you accept the new terms.

15. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them or the service (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, and you agree to submit to that jurisdiction. This applies to all customers regardless of where they are located.

16. Contact

Questions about these terms: support@recalld.ai.